Privacy Policy for Carteira

Introduction

Welcome to Carteira! Your privacy and data security are central to our mission as we provide you with a fully decentralized crypto wallet. At Carteira, we are dedicated to protecting the personal information you voluntarily share with us. This Privacy Policy outlines how we collect, use, share, and protect your data when you interact with Carteira, specifically in cases where you reach out to us via the support contact form within the app. By accessing or using Carteira, you consent to the practices described in this policy.

1. Information We Collect

Since Carteira is a decentralized wallet, we do not collect or store any personal, financial, or technical information by default. Our non-custodial wallet design ensures that you retain full control over your private keys, and no data is stored or shared by us during your wallet transactions. However, in cases where you contact our support team via the form in the app, we may collect specific information as follows:

• Contact Information: When you reach out for support, we collect only the information you voluntarily provide, such as your name, email address, and any other details you include in your message. This information allows us to respond effectively and is used solely for support purposes.
• GDPR Compliance: Carteira is committed to GDPR compliance, and any personal information provided through support interactions will be handled per GDPR regulations, ensuring your right to data privacy and security.

2. How We Use Your Information

Since our platform operates in a decentralized way, any data we collect is strictly limited to support interactions and is used solely to address inquiries or resolve issues.

• Support and Communication: We use your contact details only to respond to your support requests and provide assistance.
• Legal Compliance: We may use contact form data to comply with applicable laws and regulatory requirements if required.

3. Data Sharing and Disclosure

Carteira values your privacy and follows strict guidelines to protect it. We do not sell, rent, or share your information with third parties, except in limited cases:

• Service Providers: In specific cases, we may use trusted service providers to assist with data analysis, security, or customer support. These providers operate under strict data protection agreements, ensuring data is used only as intended for support.
• Legal Obligations and Security: We may disclose information if legally required or necessary to protect Carteira’s rights, maintain security, or comply with regulatory requirements.

4. Data Security

Protecting your data is a priority. While Carteira follows industry best practices, including data encryption and secure connections, it’s important to remember that the security of your data also depends on your actions. Carteira does not store private keys or transaction data, reducing exposure to unauthorized access. Any data shared via our support form is encrypted and stored securely as required under GDPR regulations.

5. Data Retention

Data collected through support form interactions is retained only as necessary to provide assistance and fulfill regulatory obligations. Typically:

• Support Inquiries: Data provided for support purposes is retained for a limited period to ensure issue resolution and improve service quality.
• Legal Compliance: We may retain certain data as required by law for audit and compliance purposes, following strict data retention policies. Once retention periods expire, data is securely deleted or anonymized.

6. Privacy Rights

Carteira respects your privacy rights and provides all users, particularly those in the EU, with rights under the General Data Protection Regulation (GDPR). As a GDPR-compliant platform, you have the right to:

• Access Information: Request access to any personal data provided via support.
• Request Correction or Deletion: Ask for corrections to your data or deletion of personal information.
• Restrict Processing: Restrict how your data is processed or request its removal when no longer necessary for service.

To exercise these rights, please contact us via our support form or reach out to our Data Protection Officer as indicated in the app. Verification of identity may be required to process requests.

7. Third-Party Links

Our app may contain links to external resources or third-party services. Please note that Carteira is not responsible for the privacy practices of these third-party sites, which may operate under different privacy policies. We encourage users to review the privacy policies of any external services they use.

8. Changes to This Privacy Policy

Carteira reserves the right to update this Privacy Policy as necessary to reflect changes in our practices or comply with legal requirements. Any modifications will be posted here, with an updated "Last Modified" date. We encourage users to review this Privacy Policy regularly to stay informed about how we handle and protect your data.